Are you looking for reliable IT services without spending a fortune?
Are you constantly employing and training staff only to see them leave in a few years?
is your business day constantly interrupted by simple problems, sucking your valuable time?
Maybe you looking for a competitive advantage to give you more time to deliver your valuable services to your clients?
Greymouse has the solution by resolving those simple IT support tasks for your company.
Greymouse helps companies meet the increasing customer demands for immediate IT response. Greymouse extends your staff by helping you retain local skills. In this way the pressure and stress become more manageable.
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How contact centre resourcing works for you
How contact centre resourcing works for you
It is a simple 5 (five) step process for working with Greymouse:
Step 1 – We establish a confidentiality agreement ensuring your details and communication remains confidential.
Step 2 – Customised proposal prepared based on your customer needs.
Step 3 - Voice, email, live chat response setup & engagement.
Step 4 – The support team works with you to solve customer IT support issues by communicating with customers (or your internet desk) ensuring issues are resolved with patience and care.
Step 5 – Record the problems, and resolution within the helpdesk support program ensuring issue tracking.
IT Contact Centre Service Examples
Greymouse IT Support service provides quality web, voice and email customer services and support. Since our inception we have provided Virtual Workforce solutions to our clients based in Australia and New Zealand.
Services we already provide to customers include;
Server checks and reporting
daily or weekly checks and tasks.
- Server disk space management
- Anti Virus updates & verification
- Backup monitoring, and reporting
- Test restore, verification of backups
- Issue diagnosis and escalation
Email management
Email content management includes the following tasks.
- Check and release of inbound email false positive capture
- Outbound Company email scanning for loss of IP /
- Monitor capture queues and release of outbound and inbound for in appropriate content including profanity, images, and games
- Check of attached zip files
How Your Business Benefits
At Greymouse we have listened to your business challenges designing a solution that suits your growing business.
Our customers prefer to operate with a backoffice processing partner in a nearby location.
- Increase your customer service while reducing your costs will give you a competitive advantage in the market.
- At Greymouse we have listened to your business challenges designing a solution that suits your growing business.
The Greymouse Advantage
Why is Greymouse the preferred Nearshore provider?
- Australian and New Zealand English nuances. (verbal and written communications)
- A local phone call away with fixed price support regardless of the calls resolved or time taken to resolve.
- Greymouse IT support team is employed directly by Greymouse. (not sub contracted support)
- Backoffice support team 100% Australian controlled and managed.
- Meet and communicate with the business managers responsible for the service delivery.
- Voice (telephone), email web chat, Skype voice and chat support provided real time.
- IT Security delivered in accordance with Australian and New Zealand standards.
- Dual layered physical office security for your added data protection.
- IT system ensures Greymouse staff work within the physical office and physical security boundaries to access the support services.
- Greymouse uses your confidentially agreement or provides with ours at the first contact thereby ensuring the information remains confidential for a minimum of three (3) years following cessation of services.
- Higher level (infrastructure engineering) skills if needed.
- The team has experience backed by formal qualifications such as MCSE, MCT, MCSA, MCP, CCEA & CCA (Microsoft, Cisco and Citrix) to ensure your customer service excels.
- We do "first" call support for any computer related help desk resolution work
Increase in Demand for Our Service
To accommodate our increasing service demand, we have been heavily recruiting and training additional staff members who have completed or are currently completing at least the Microsoft MCSE, MCP, MCDP and Cisco NNCA exams. Greymouse is the direct employer of the team and therefore selective ensuring simple easy communication within Australia and New Zealand without sacrificing the IT support quality.
Greymouse does NOT contract our services to another provider, ensuring the confidentiality agreement is complete from your accounting practice through to the engineer.
Our guarantee to you
Timely and accurate feedback with expert advice at the best cost possible.
Our service will delight you.
Join others using Greymouse’s experienced team streamlining support, no matter how simple or resource intensive it is.
We want to listen!
So call us today.
Downloadable Brochures, Documents & Fact Sheets
